If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.
My Channels are not working?IPTV Active2019-06-05T11:52:56+00:00
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.
Please use the guidelines below before reporting a channel:
– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
My account is not working, what should I do?IPTV Active2019-06-05T11:52:49+00:00
Subscription will start to be active from the moment you receive your activation credentials in your e-mail.
Ali subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. Ali subscription will start to be active from February 2nd 00:10 AM for next 3 months.
My channel is buffering, what should I do?IPTV Active2019-06-05T11:52:31+00:00
Sometimes you may experience buffering due to low internet speed or high internet traffic.
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Directly connect to your router using a LAN (ethernet) cable or to a power line adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
How long before I can use service?IPTV Active2019-06-05T11:52:22+00:00
Please check whether your account is used on other devices.
If yes, please visit https://showip.net/ by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.
I am not in or from USA/UK, can I still subscribe?IPTV Active2019-06-05T11:52:05+00:00
– Did you give us the correct MAC address?
– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?
I am getting black screen in all channels, what should I do?IPTV Active2019-06-05T11:51:42+00:00
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.
For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.
My channel is freezing, what should I do?IPTV Active2019-06-05T11:51:32+00:00
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
What payment methods are available?IPTV Active2019-06-05T11:51:23+00:00
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.
Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your device to your IPTV Internet from the house and on your TV, then sit back and enjoy.
Do you have a Reseller or Affiliate program?IPTV Active2019-06-05T11:50:10+00:00
Setup instruction for a Samsung/LG Smart TV or Amazon Fire Stick. IPTV. IPTV Active uses a media controller app called ‘Smart IPTV’, this app is free to use for a period of seven days, you will then be asked to make a one-time donation of € 5.49 (Euros) towards the Smart IPTV app development.
In order to check if your Samsung/LG Smart TV or Amazon Fire Stick is compatible with the IPTV Active Service go to the Samsung or LG Smart TV app store screen and search for the ‘Smart IPTV’ app. If the app is not displayed on the main screen you may have to search for it in ‘All Apps’ or ‘Updates’.
Launch the ‘Smart IPTV’ app.
Make a note of the ‘MAC Address’ which is displayed on the screen.