My channel is freezing, what should I do?
If while you are watching a channel the service appears to have paused, simply select and [...]
I am getting black screen in all channels, what should I do?
If you are using a set-top box such as MAG or AVOV and have just set [...]
Why is my account not working on MAG box or STB emulator?
– Did you give us the correct MAC address? – Is your Internet speed at the [...]
I am not in or from USA/UK, can I still subscribe?
Yes. Our service is available worldwide to everyone.
Can’t watch any channel, am I blocked?
Please check whether your account is used on other devices. If yes, please visit https://showip.net/ by [...]
How long before I can use service?
We activate all new accounts in maximum 4 hours after the invoice is paid.
My channel is buffering, what should I do?
Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause: The [...]
How do I check my device?
Check if you entered your activation details correctly. Check your network connection, reboot your router and [...]
Does my subscription start right after I make payment?
Subscription will start to be active from the moment you receive your activation credentials in your [...]
My account is not working, what should I do?
First, please check your network connection, reboot your router and device, and then try again. Secondly, [...]